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SHIPPING & RETURNS

SHIPPING POLICY

Exciting News! 🚚 Shipping for all orders will begin on August 20th 2025. Plus, enjoy an exclusive 30% discount on all pre-orders! Use code: PREORDER30 at checkout. Don’t miss out—place your orders now and be among the first to receive our amazing products!

 

At Accessories & Gifts, we strive to ensure a smooth and reliable shipping experience for our customers. Below are the details of our shipping policy:

Processing Time:

  • All orders are processed within 1-3 business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates & Delivery Times:

  • Shipping rates are calculated at checkout based on your location and order size.

  • After August 20th, estimated delivery times:

    • Domestic (Germany): 2-5 business days.

    • European Union: 5-10 business days.

    • International: 10-20 business days.

Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment.

Customs and Duties:

  • For international orders, customs fees or import duties may apply. These charges are the responsibility of the customer.

Lost or Delayed Packages:

Returns Due to Incorrect Address:

  • Please ensure your shipping address is accurate. We are not responsible for packages returned due to incorrect or incomplete addresses.

If you have any questions or concerns about your shipment, feel free to reach out to us. We’re here to help!

RETURN & EXCHANGE POLICY

At Accessories & Gifts, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Returns:

  • Items can be returned within 14 days of delivery.

  • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Exchanges:

  • Exchanges are accepted for defective or damaged items.

  • If you need to exchange an item, please contact us within 7 days of receiving your order.

Non-Returnable Items:

  • Customized or personalized items cannot be returned or exchanged unless they arrive damaged or defective.

How to Initiate a Return or Exchange:

  1. Contact us at support@accessoriesandgifts.com with your order number and reason for return or exchange.

  2. We will provide you with instructions on how to proceed.

  3. Once we receive and inspect the item, we will process your refund or exchange.

Refunds:

  • Refunds will be issued to the original payment method within 7 business days after we receive the returned item.

  • Shipping costs are non-refundable.

If you have any questions or concerns about our return and exchange policy, feel free to reach out to us. We’re here to assist you!

IMRESSUM

Accessories & Gifts

Helmut-Schmidt-Ring 48, 90552 Röthenbach a.d. Pegnitz

support@accessoriesandgifts.com

shipping policy
return policy
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